Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all
members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect
our patients to treat our staff in a similarly respectful way. We take
seriously any threatening, abusive or violent behaviour against any
of our staff or patients.

If a patient is violent or abusive, they will be asked to stop. If they
persist, we may exercise our right to take action to have them
removed, immediately if necessary, from our list of patients.
In line with the rest of the NHS, and to ensure this is fully observed
we have a Zero Tolerance policy, whereby aggressive or violent
behaviour towards our staff will not be tolerated under any

Anyone giving verbal abuse to members of staff will be sent a
letter from the Practice stating that this behaviour will not be
tolerated and may result in removal from the Practice patient list.
There will be no appeal process.

Any incident of threatening, abusive or violent behaviour may be
reported to the local Police Service as part of the NHS Zero
Tolerance campaign.

We hope that you will understand and welcome this Policy which is
in place for the best interests of our hard working staff as well as
all the patients we serve. Please note that any non-observance will
not be accepted.