Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters.

Read/Download a copy of the patient leaflet

You can now register to receive information by text message on your phone regarding appointments and health care.

If you wish to register for this messaging service, please fill out the consent form.

New Data Protection Regulations from May 2018 (GDPR)

Under the new data protection regulations introduced from 25th May 2018, we will continue to contact patients via text messages regarding the delivery of care if they have provided consent to do so.

If practices are sending messages about recommended treatment for the management of a specific health issue, then this is defined as providing appropriate care for patients, not marketing purposes.

If you would like to opt out of any future contact via text messaging, then please complete the form and indicate in the marked section.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

Complaints and Comments Leaflet for Roman Way Medical Centre

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Read/Download Our GPDR Privacy Notice

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in the practice of Roman Way Medical Centre in the last financial year was £45,345 before tax and National Insurance.

This is for 2 full time GPs and 4 locum GPs who worked in the practice for more than six months.

Our staff come to work to care for others, and it is important for all
members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect
our patients to treat our staff in a similarly respectful way. We take
seriously any threatening, abusive or violent behaviour against any
of our staff or patients.

If a patient is violent or abusive, they will be asked to stop. If they
persist, we may exercise our right to take action to have them
removed, immediately if necessary, from our list of patients.
In line with the rest of the NHS, and to ensure this is fully observed
we have a Zero Tolerance policy, whereby aggressive or violent
behaviour towards our staff will not be tolerated under any
circumstances.

Anyone giving verbal abuse to members of staff will be sent a
letter from the Practice stating that this behaviour will not be
tolerated and may result in removal from the Practice patient list.
There will be no appeal process.

Any incident of threatening, abusive or violent behaviour may be
reported to the local Police Service as part of the NHS Zero
Tolerance campaign.

We hope that you will understand and welcome this Policy which is
in place for the best interests of our hard working staff as well as
all the patients we serve. Please note that any non-observance will
not be accepted.

The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.

Should you have any requirements or know of a patient who needs support please let the Practice know and we will help provide support whether that is by providing information in large print or putting a patient in touch with British Sign Language (BSL), an interpreter, email or braille.

Below are some easy read leaflets that you might find useful:

• AIS
• Questions to ask your doctor
• Blood tests
• Consent and Capacity

www.easyhealth.org.uk is a website containing easy to read information leaflets on a wide variety of healthcare topics.

Further information about the AIS can be obtained on the NHS website www.england.nhs.uk/accessibleinfo

Charities including Action on Hearing Loss, CHANGE, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.

Please do not hesitate to contact the Practice if you have any question